Product Care

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Carpet Care

ImageUse walk-off mats at all entrances to absorb soil and moisture. Clean mats regularly so they don't become sources of soil themselves.

Use a quality pad under your carpet, particularly on stairs. A good pad gives better resilience underfoot and extends the life of your carpet. Some carpets carry warranties with specification requirement. Before purchasing your carpet pad, review your warranty.

Move heavy furniture occasionally to avoid excessive pile crushing. Put coasters intended for use with carpet under the legs of tables,chairs, and other furniture to help distribute the weight and prevent mashing the pile. Do not use chairs or appliances with rollers or casters on carpet without a chair pad designed for carpet. Continued use without a chair pad can cause damage to the carpet.

When moving heavy wheeled furniture (pianos, buffets, etc.), prevent damage by placing heavy cardboard or plywood between the wheels and the carpet.

Use of area rugs with our carpet can enhance the total look of a room, but be sure to remove and clean them regularly. Also clean and restore the pile of the carpet underneath. After cleaning your carpet, remember to allow the carpet and the area rugs to dry completely before replacing the rugs.

Protect your carpet from prolonged periods of direct sunlight with blinds, shades, or awnings.

Please Note: Carpets with stain resistant treatments improve your ability to clean, not prevent, stains.

LVT Care

ImageRemove all loose debris from the floor by using a soft sweeping brush or dust mop.

Damp mop with the recommended Routine Cleaner (dilute as applicable). Do not use household cleaners, bleach or dish detergent on the floor for general cleaning unless they are specified for floors as they can often leave an oily residue which could make the floor slippery and lead to potential hazards.

Mop up spills as soon as possible to prevent spots becoming stains. Stubborn stains may be removed by spot cleaning with the recommended Routine Cleaner or Basic Stripper.

Use quality, non-rubber backed entrance mats to protect against grit and other substances from scratching the floor. Ensure they are cleaned on a regular basis to maintain their effectiveness.

Wood Flooring Care

ImageWood is a natural product that lives in a comfort zone of 35% - 55% relative humidity, and between 60 and 80 degrees Fahrenheit. To ensure the long life of your wood floor, the HVAC system should remain active at all times.

Vacuum regularly, since built-up grit can damage the finish and surface of hardwood. The vacuum head must be a brush or felt type. Be certain the wheels of the vacuum are clean and do not damage the finish. Do not use a vacuum with a beater bar head.

Remove spills promptly using a soft cloth and cleaning products. Never mop or flood your floor with water or other products. This can severely damage the flooring. Do not use oil soaps, liquid or paste wax products or other household cleaners that contain lemon oil, tung oil or ammonia.